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• #1

I'm having credit card issues; it just says continuously that the transaction was not approved for security reasons.
I chatted with alibaba back up, 1 agent gave me the appeal page but the appeal page requires you to select the card being appealed (of which there are none on file b/c the card is only saved to file later on you employ it 1 time).
I went back to support and the adjacent agent said I don't need to do the appeal, they promised to email me something afterward this night; no joy.
Been trying to pay all solar day. Usually the bank carte du jour sends a text if something is suspicious and I can approve but cipher like that.
I've been trying all twenty-four hours (here it's night as I post this).
I went back through the thread and I don't encounter a solution. I was set up to upload photo id and cred. card. picture only over again, that folio won't piece of work if the card is not on file. Is this just the alibaba system existence weird?
I know others have had issues with it. I do not desire to send a wire transfer. This bill of fare works for everything, never fails information technology'due south a practiced card.
Information technology's always clean; paid off, etc. I want to do the carte du jour payment for the extra protection for the just in instance scenario.
Exercise I merely keep trying? Have tried about 6x now. First time information technology took a couple hours to "not piece of work." At present it's pretty fast each fourth dimension.

Their Alibaba support rep wrote, "After consultation, I am distressing to hear that you take some payment issue for your order.
After checking in the organisation, I feel sorry that currently information technology doesn't accept credit card for this transaction.
In club to protect the security of the payment in the whole process of the order, every single order and payment on Alibaba.com demand to undergo the regular security check and it is extremely confidential. Unfortunately, this transaction failed to pass the security cheque and any attempts to confronting this decision will not be considered.
To get your club proceed, we have to propose you change a payment method to complete the transaction.
Sad for the inconvenience caused. Your kind understanding and cooperation are highly appreciated. "

The Platinum menu in question is the merely payment option nosotros've got. Anybody else deal with this? Did you find a solution?
They are uninterested in uploading of ID'south and photos of credit cards.

• #2

Lamentable mate, I haven't placed my guild with Xuba yet, only programme to tonight or in the morning. I'll report dorsum if I take same issues.

• #v

I was just reading something interesting in relation to my banks cc use overseas.
It states that if a country has a vi digit pivot system then my card will be declined everyday, I would need to modify my cc to 6 digit pin.
Here in oz it's a 4 digit system.
Not sure if this is relevant or not simply I thought I'd share because I'm hoping for a shine transaction.

• #vi

It declined on me a couple times. Then Amy said use the entreatment which no card showed up. I uploaded I.D. and bill of fare and the adjacent mean solar day information technology was canonical. And that was on a weekend.

Greg

So on the Entreatment page when you uploaded your bill of fare and ID, wasn't the <submit> push button grayed out?
Mine is grayed out since there is nothing to select on the first field "1. Choose the card for appeal" when y'all click information technology says "no options". So the form is waiting for that to be selected to ungray the <submit> button.

• #ix

Merely telephone call y'all CC and tell them information technology's ok to process

Yeah information technology'due south a one-act of errors, I called the bank yesterday got through the figurer and so just waited and waited then asunder lol.
The Alibaba rep emailed me information technology's not my credit menu failing me information technology'south the Alibaba system marked this gild as not allowing any credit cards?
That I must use some other payment pick. It makes some sense that it's the Alibaba side since my bill of fare never sent an OTP code (unremarkably they text me a code if there is some question). Bank may be minimally staffed every bit nosotros however have fairly heavy lockdowns in Metro Manila with curfews.
I'll try again calling them.

@Jeremiah In my feel (simply placed my social club ii days ago from xuba), you take to effort dissimilar (or perhaps the same one, I utilize unlike ones) cards (will become declined of form) until you lot get a "appeal" push button right after your transaction got declined. Only by now when y'all click the "appeal" push, you will be able to see your cards take been saved on file.

Apparently, you are directed to the highly-seasoned page directly by the agents you talked to. I gauge this could be the reason why yous can non see the cards saved. I would suggest you try out making payment multiple times and use different cards until you see that "appeal" thing. My first two payment trials were declined and I did non encounter the "appeal" push button. After 3rd try, I appeared. And magically, my get-go two cards were also saved. Kind of strange.

OK that's useful. I've tried near 7 times (only have one carte du jour that tin can handle the number of cells I'1000 buying). I never saw the appeal folio as part of the transaction; only when an Alibaba rep gave me the page after I pushed for information technology.

Thanks everyone for the help, I really appreciate information technology.

Last edited: May 27, 2020

• #eleven

I empathise you only have this 1 menu that has enough credit to cover the whole social club. But information technology never hurts to try unlike cards. In my case, once I got that "appeal" button and clicked it, I tin can encounter all my previous cards (2 declined cards without "appeal" button + 1 declined with appeal button) just showed upwards in the drop-down menu. I would recommend you do the same. Maybe our Platinum card will appear magically after you go that "entreatment" button. Then your tin can upload your ID and moving picture of your platinum card to appeal that card. Just a proposition.

And BTW, y'all can mark out sensitive info on our ID, like your DOB and another info. I believe Alibaba only need your name and your address to be matching with the info for your order. At to the lowest degree it is like this in my case. I know giving out names and addresses is however a business concern to some. But it's better than sending the entire ID paradigm out.

Ah got information technology. Thanks. I wish I had known that virtually marker out sensitive data. Ironically, the accost on the DL is unlike since I moved since then.
Will try using other cards to get to that point. Thanks.

• #12

Another idea.
I'grand aircraft to my reshipper in Red china. And then the address that comes up by default in the payment folio is in Chinese (the accost I gave the seller to ship to). I delete information technology and enter the accost associated with the card hither in the Philippines. Does anyone think this could be flubbing things up?
Maybe I should ask the seller to draw upwardly another buy but list my home address on information technology, make the payment, and so he tin alter to the Chinese address?

• #thirteen

Then funny that it has to be mysterious why can't they just say clearly what the trouble is? I'thou sure even using google interpret would be sufficient if they wanted to say what needs to be washed.

• #14

Some other thought.
I'grand shipping to my reshipper in China. Then the address that comes up by default in the payment folio is in Chinese (the address I gave the seller to ship to). I delete it and enter the address associated with the card here in the Philippines. Does anyone think this could be flubbing things upward?
Maybe I should ask the seller to draw up another purchase but list my home accost on information technology, make the payment, then he can change to the Chinese accost?

If its not shipping to your home address thats a large blood-red flag and thats probably the problem.

• #16

Ever since the U.s. started a merchandise war with China, I've seen many Chinese sellers no longer willing to send to USA that previously did. I was Verified on Alibaba for years until the recent USA spat with the Chinese government over COVID-19. Now, when I effort to re-verify, it says that I can't due to inappropriate conduct. It doesn't say what it was. I've always paid in total for what I've purchased immediately. I'm no conspiracy theorist, but I also know how Asian governments; particularly China; use soft power to put the clasp on those it doesn't regard favorably. That said, you might effort using PayPal.

I just ordered some prison cell a few days ago and had no problem . hmmm

• #xix

Ever since the USA started a trade state of war with China, I've seen many Chinese sellers no longer willing to ship to USA that previously did.

I'm an American but I'chiliad in the Philippines. the Philippine gov't is quite friendly with Communist china, and then that shouldn't be an issue. The credit bill of fare is likewise Filipino and I have non identified myself every bit American.

I ... That said, you might effort using PayPal.

Thanks, I tried PayPal first the seller is unwilling to accept PayPal (it's my preferred online method of payment).

If its not shipping to your habitation address thats a large red flag and thats probably the problem.

Yeah I was thinking this as well. I got the seller to make a new order with my home address as the delivery address. So I tried to pay that 1. No Joy.

It declined on me a couple times. Then Amy said use the appeal which no menu showed up. I uploaded I.D. and menu and the adjacent twenty-four hour period it was approved. And that was on a weekend. Greg

OK so I followed this since it seems like your situation is closest to mine. I merely tried to pay with a dissimilar card (which I knew would fail every bit it has no loot on it), then I tried to pay once again with the Platninum card, just to emulate the design of success which y'all had Greg. So here'due south my question, that Appeal page, there is no link to it course the payment failed page.
I have the link because the 1st support agent at Alibaba gave me the link when I asked for information technology.
So hither I uploaded again my D.L. and C.C. moving picture to that page, but since at that place is no menu on file the <submit> button is grayed out. How did you go past that? (see bottom of pic, no way to click submit). Thanks in advance!

• #20

Thanks everyone so far for your ideas and comments!
This night through sat. night are a vacation for me (it's almost nighttime here in the Philippines) and so if I don't reply till then I'm still grateful!

mottwhice1937.blogspot.com

Source: https://diysolarforum.com/threads/problem-paying-on-alibaba-help-please.7789/

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